01
Making AI useful at work starts with a better question.
Before choosing a tool, look at the bit of work people would most like to stop doing. That is usually a better place to begin.
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Notes from the work.
Short, useful thoughts on training people, improving workflows and making sensible decisions about AI.
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What we’re thinking about.
There is enough noise around AI. These notes are about the practical bits: where to start, what to fix and how to help people use new tools well.
02
What to fix before you automate anything.
Automation has a habit of showing up the parts of a process no one has looked at for years. That can be a good thing.
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